Shipping and Delivery Policy

1. Shipping Destinations:
We ship to addresses within UAE and India. International shipping is available to selected countries. Please refer to our shipping options at checkout for a list of countries we currently ship to.
We do not ship to P.O. Boxes, APO/FPO addresses, or any restricted areas.
2. Shipping Methods and Delivery Times:
Standard Shipping: Delivery within 2 business days after the order is processed.Express Shipping: Delivery within 5 business days after the order is processed.
International Shipping: Delivery times vary by destination, typically 5 to 7 business days.
Please note that delivery times may vary depending on your location, the availability of the products, and during peak seasons.
3. Order Processing:
Orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has shipped.
In some cases, processing times may be longer due to high order volumes, product availability, or other factors.
4. Shipping Costs:
Shipping costs are calculated at checkout based on your location and the shipping method selected. Free shipping may be available for orders above a certain amount, as indicated on our website.
International orders may be subject to additional customs duties, taxes, and fees, which are the responsibility of the customer.
5. Tracking Your Order:
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. Please allow up to 24 hours for the tracking information to update.
If you do not receive your tracking information, please check your spam or junk folder, or contact our customer support team for assistance.
6. Delivery Issues:
Undeliverable Packages: If a package is returned to us as undeliverable, we will contact you to arrange for reshipment. Additional shipping charges may apply.Lost or Stolen Packages: We are not responsible for lost or stolen packages once the carrier confirms delivery. If your package is lost or stolen, please contact the carrier directly to file a claim.
Delayed Deliveries: Delivery times are estimates and not guaranteed. We are not responsible for delays caused by the carrier, weather, customs clearance, or other unforeseen circumstances.
7. Damaged or Missing Items:
If you receive a damaged item or your order is missing items, please contact our customer support team within 7 days of receiving your order. We will work with you to resolve the issue, including arranging for a replacement or refund if necessary.
8. International Shipping:
For international orders, customs duties, taxes, and fees may apply upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the shipping cost.
Please be aware that international shipments may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.
9. Contact Us:
If you have any questions about our Shipping and Delivery Policy, please contact us at [email protected].