Cancellation and Refund Policy

1. Cancellation Policy:Order Cancellation: You may cancel your order within 24 hours of purchase without any penalty. If you wish to cancel an order after 24 hours, please contact our customer support team as soon as possible. Orders that have already been shipped cannot be canceled.Pre-Orders: For pre-order items, cancellation requests must be made prior to the shipping date. Once the item is shipped, the cancellation policy for shipped orders applies.
2. Refund Policy:Eligibility: Refunds are available for items that are returned in their original condition, unopened, and with all original packaging, accessories, and documentation. The item must be returned within 2 days of receipt.Non-Refundable Items: Certain items are non-refundable, including:
Digital products (e.g., software, downloadable content).
Items on sale or clearance.
Customized or personalized items.
Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Partial Refunds: Partial refunds may be granted for items that are returned with missing parts or not in their original condition.
3. Return Shipping:Responsibility: Customers are responsible for paying the return shipping costs. Shipping costs are non-refundable.Return Label: We may provide a return shipping label for certain items; in such cases, the cost of return shipping will be deducted from your refund.
4. Damaged or Defective Items:If you receive a damaged or defective item, please contact our customer support within 5 days of receiving your order. We will arrange for a replacement or refund, including covering the return shipping costs.
5. Exchange Policy:Exchanges: If you need to exchange an item, please contact us within 7 days of receipt. Exchanges are subject to product availability. If the item is no longer available, a refund will be issued.
6. Refund Processing Time:Refunds will be processed within 2 business days after we receive the returned item and complete the inspection process. Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to reflect in your account.
7. Contact Us:If you have any questions about our Cancellation and Refund Policy, please contact us at [email protected].